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Company FAQ
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Company FAQ

Who is Greenwood?

Greenwood is a conglomerate that owns five factories that make wooden disposable tableware.The main production includes wooden disposable spoon, wooden disposable knife, wooden disposable fork, wooden disposable coffee bar, wooden disposable coffee spoon and so on.

What if goods arrive damaged during shipping?

We provide shipping insurance. Please inspect upon receipt and report damage within 48 hours with photos/videos. We will offer replacement, refund, or discount based on damage severity.

Laser engraving vs. screen printing for logo customization — what's the difference?

Laser engraving: best for simple patterns/text, durable, no chemical residue. Screen printing: ideal for multi-color logos, lower MOQ. Solutions tailored to design complexity.

What is the source of your wood materials? Is it sustainable?

Wood comes from FSC-certified sustainable plantations, primarily birch and bamboo. Production complies with sustainable development principles and supports circular forestry.

How do I purchase samples? What is the lead time?

Paid sample service: 5-7 working days. Bulk orders: 2-4 weeks lead time, depending on quantity and production schedule.

What international certifications do you hold besides FDA and EU SUPD?

Certifications include FDA (USA), LFGB (Germany), JFSL (Japan), and ISO 22000 food safety management system. Market-specific certifications can be arranged.

What are the storage conditions and shelf life?

Store in a dry, ventilated environment, away from direct sunlight and moisture. Shelf life is 2-3 years under proper storage. FIFO inventory management is recommended.

Are your wooden utensils heat resistant? Oven or microwave safe?

Not recommended for microwaves. Can withstand short-term high temperatures (e.g., hot soups, oven edges). Avoid prolonged exposure above 80°C. Contact us for specific recommendations.

Do you offer custom colors or dyed cutlery?

Yes. We provide dyed wooden cutlery using food-grade dyes, customizable to your brand colors (MOQ required).

How do your wooden utensils perform in wet or oily food environments?

Our wooden cutlery is food-grade treated with good moisture and oil resistance. It doesn't soften or deform easily in hot soups, fried foods, or sauces — suitable for all takeout and dine-in scenarios.

What applications are your wooden utensils suitable for?

Sample ConteGreenwood wooden cutlery is suitable for restaurant takeout, camping, weddings, corporate events, cafes, school cafeterias, cold chain delivery, and more. We offer different thicknesses and sizes to match different needs.nt